Last updated: 12 February 2020
Vald Performance Pty Ltd (ABN 63 609 503 184)
We recognise the importance of your privacy, and that you have a right to control how your personal information is collected and used.
1. Collection of personal information
1.1 We collect personal information from customers (existing and prospective), as well as end users of the Vald websites, the TeleHab platform (App) and individuals who engage with us via our social media accounts. We also collect personal information from suppliers, contractors, shareholders, prospective employees, and consumers and other individuals who interact with us for various business and other purposes further listed in section 2.2 below. In this section 1, we explain the kinds of personal information which we usually collect and hold as well as how we collect this information.
1.2 The kinds of personal information Vald will collect and hold about you will depend on the circumstances in which that information is collected. It may include:
(a) contact details which may include your name, address, email and phone details;
(b) age or date of birth information;
(c) personal information that you include in any content that you enter into the Vald websites or the App, being any information relating to a natural person who can be identified, directly or indirectly, by reference to that information (e.g. name, identification number, location data, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identify of a person);
(d) information required for you to open a trading or subscription account with us or subscribe to any of the Vald websites or the App or to otherwise do business with us, including bank account details, and any other relevant financial information;
(e) your device/s ID, device type, geo-location information, dates and times of visits, computer and connection information including browser type and operating system, statistics on page views, traffic to and from the sites and referring website addresses, ad data, IP address, standard web log information including online usage, and any other information or online analytics regarding the use of the Vald websites and the App, unless you object to such processing pursuant to rights that exist under applicable Privacy Laws (including the GDPR);
(f) information regarding the use of the Vald websites and the App, including users’ IP addresses and the dates, the country from which the user accessed the websites and the App, times and durations of visits, referring website address and device location, unless you object to such processing pursuant to rights that exist under applicable Privacy Laws (including the GDPR);
(g) information on your dealings with Vald, including details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
(h) behavioural information and information on personal lifestyle preferences and past behaviours;
(i) information regarding the use of the Vald websites and the App, including users’ IP addresses and the dates, the country from which the user accessed the websites and the App, times and durations of visits, referring website address and device location;
(j) any additional information relating to you that you provide to us directly through our websites or the App or indirectly through your use of our websites or the App or online presence or through other websites or accounts from which you permit us to collect information; and
(k) information you provide to us through customer surveys.
1.3 If you are a healthcare professional, additional personal information we may collect includes:
(a) your medical specialty; and
(b) your clinical interests.
1.4 If you are a patient, additional personal information we may collect includes:
(a) details of your healthcare professional; and
(b) information about your health, including medical conditions.
1.5 We usually collect personal information either directly from you, someone acting on your behalf, or from third parties through:
(a) your use of Vald websites and the App, including when you register or subscribe for an account, create a profile, post or otherwise submit content or via our use of website analytics;
(b) use of social media;
(c) information that you communicate to us including through correspondence, chats, and other social media applications, services or websites, email, telephone, SMS, third party apps and any other forms of communication sent or given to us electronically or in hard copy;
(d) interaction with our services, content and advertising;
(e) orders for products or services;
(f) third party service providers;
(g) requests for brochures, to join a mailing list or to be contacted for further information about our products or services;
(h) warranty claims;
(i) provision of customer service and support;
(j) our shareholder registry;
(k) responses to surveys or research conducted by us or on our behalf; and
(l) entries into competitions or trade promotions conducted by us or on our behalf.
1.6 If you do not provide us with the information we request, we may not be able to fulfill the applicable purpose of collection, such as to supply products or services to you or to assess your application for employment.
1.7 Where reasonable and practicable, we will collect personal information directly from you. If we collect information about you from someone else (for example from someone who supplies goods or services to us), we will ensure you are aware that we have collected personal information about you and the circumstances of the collection and provide any additional disclosure required under applicable Privacy Laws (including the GDPR).
Sensitive Information (or special categories of personal information)
1.8 Given the nature of the Vald websites and the App, it is possible that there could be instances where we collect sensitive information or special categories of personal data (as defined under relevant Privacy Laws) such as:
(a) health information or data relating to health; and
(b) other sensitive information or special categories of personal data (as defined under relevant Privacy Laws), but only where you choose to disclose it to us via the Vald websites and the App.
1.9 Depending on the applicable Privacy Laws, we will only collect such information about you:
(a) with your consent (or explicit consent, if the GDPR applies); or
(b) where otherwise permitted by law.
2. Use and disclosure of personal information
2.2 Our main purposes for collecting, holding, using and disclosing personal information are the following:
(a) to supply products or services to our customers and end users of our websites and the App;
Legal basis: we need to process your personal information in order to perform our contractual obligations to you in relation to the supply of products or services.
(b) to manage your account with us;
Legal basis: it is in our legitimate business interests to collect and process your personal information to enable us to deliver our goods and related services to you, our customers, and to manage your account with Vald.
(c) to obtain products and services from our suppliers;
Legal basis: it is in our legitimate business interest to process minimal amounts of business contact information in order to conduct business with our third party suppliers.
(d) to respond to enquiries from existing or prospective customers seeking information about our products or services;
Legal basis: it is in our legitimate business interests to collect and process personal information to provide quality customer service and assistance to our valued customers (existing or prospective).
(e) to assess and process warranty claims;
Legal basis: it is in our legitimate business interests to process your personal information in order to assess and process warranty claims.
(f) to process and assess employment applications;
Legal basis: it is in Vald’s legitimate business interest to collect personal information relating to job applicants/candidates. This enables Vald to contact candidates and conduct other reasonable enquiries as part of the recruitment process.
(g) to enforce agreements between you and Vald;
Legal basis: we may process your personal data for the performance of an agreement between you and Vald (including enforcement of agreements).
(h) to undertake research and surveys and analyse statistical information including the disclosure of de-identified, aggregated statistics created using your personal information (including health data) to third parties if you have given Vald express consent, in writing, to do so;
Legal basis: it is in our legitimate business interests to collect and process personal information to monitor, evaluate and improve our goods and service offerings and ensure they are tailored to our customers’ needs and preferences. Further, personal data can be shared with approved third parties in circumstances where you have provided express written consent for Vald to do so.
(i) to communicate updates or orders with you, including for competitions and trade promotions; and
Legal basis: we will only process your data in this way if you have provided consent and have not unsubscribed from receiving such information.
(j) to comply with legislative and our policy requirements including in relation to occupational health and safety and environmental matters.to provide information to, and respond to queries from, shareholders.
Legal basis: we may need to process your personal information in order to comply with applicable laws.
2.3 We will only use or disclose personal information for a purpose other than for which it was collected or a related purpose if you have consented to such different use or disclosure or to the extent that such use or disclosure is permitted by applicable law.
(a) required or permitted by law;
(b) we believe it is necessary to provide you with a product or service which you have requested;
(c) it is necessary to protect the rights, property or personal safety of any of our customers, any member of the public or our interests;
(d) the assets and operations of our business are transferred to another party as a going concern; or
(e) you have provided your consent.
3. Service providers
3.1 Like most large organisations, we use a range of service providers to help us maximise the quality and efficiency of our services and our business operations. This means that individuals and organisations outside of Vald, such as cloud and web hosting service providers, software as a service providers, providers of IT support services, providers of analytics and marketing support services and online payment system providers, will sometimes have access to or be disclosed personal information held by us and may only use it on behalf of us to facilitate our services, provide services on our behalf, perform service-related services or assist us in analysing how our service is used. We require our service providers to adhere to strict privacy guidelines which require the service providers not to keep this information, nor to use it or disclose it for any unauthorised purposes.
4. Disclosure of personal information outside the jurisdiction of collection
4.1 We may disclose personal information outside of the jurisdiction from which it was collected. In the conduct of our business, we transfer to, hold or access personal information from various countries including Australia, as well as the United States of America, the United Kingdom and countries in the European Economic Area. The privacy laws of those countries may not provide the same level of protection as the privacy laws of the country from which the personal information was collected. However, this does not change our commitments to safeguard your privacy and we will comply with all applicable laws relating to the cross-border data disclosure.
Data transfers from the European Economic Area (“EEA“)
5. Direct marketing
5.1 Like most businesses, marketing is important to our business’ success. We therefore, from time to time, send marketing materials to current or prospective customers. We only do so in accordance with applicable laws (which may or may not require Vald to obtain your prior consent, depending on the country in which you are located and/or the applicable Privacy Laws).
5.2 If you are receiving promotional information from us and do not wish to receive this information any longer, please contact Vald directly at [email protected] asking to be removed from our mailing lists, or use the unsubscribe facilities included in our marketing communications.
5.3 After you opt-out or update your marketing preferences, please allow us sufficient time to process your marketing preferences. Unless otherwise required to process your requests earlier by law, it may take up to 5 business days to process your opt out requests in relation to receipt of electronic marketing materials such as emails and SMS, and up to 30 days for all other marketing-related requests.
6. Our website and App privacy practices
6.1 We sometimes use cookie and similar tracking technology on Vald websites and the App to provide information and services to site visitors and improve your experience on our websites and the App. Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes and are a necessary part of facilitating online transactions, and include standard internet log information and visitor behaviour information. Most web browsers are set to accept cookies. Cookies are useful to keep you signed in, remember your preferences, estimate our number of members and determine overall traffic patterns through our sites.
7. Links to other websites and other third party collections
8. Accessing and correcting the information we keep about you
8.1 This section 8 applies unless the GDPR applies to processing of your personal information by Vald.
8.2 If at any time you want to know exactly what personal information we hold about you, you are welcome to request access to your record by contacting us at [email protected]. We will make our file of your information available to you within a reasonable time from receipt of your request. We will only withhold access where permitted by law.
8.3 If at any time you wish to change personal information that we hold about you because it is inaccurate, incomplete or out of date, please contact us at [email protected]. If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal reasons. You should note that you may update certain content and account details directly within the Vald websites and the App.
8.4 We may charge a small fee to cover our costs of supplying the information. If we do not grant you access to your personal information or do not agree to correct your personal information, we will tell you why.
9. Your rights (GDPR)
9.1 If the GDPR applies to processing of your personal information by Vald, you have the right to:
(a) Access. You have the right to request a copy of the personal information we are processing about you, which we will provide back to you in electronic form. For your own privacy and security, in our discretion we may require you to prove your identity before providing the requested information. If you require multiple copies of your personal information, we may charge a reasonable administration fee.
(b) Rectification. You have the right to have incomplete or inaccurate personal information that we process about you corrected.
(c) Deletion. You have the right to request that we delete personal information that we process about you, except we are not obligated to do so if we need to retain such information in order to comply with a legal obligation or to establish, exercise or defend legal claims.
(d) Restriction. You have the right to restrict our processing of your personal information where you believe such information to be inaccurate, our processing is unlawful or that we no longer need to process such information for a particular purpose, but where we are not able to delete the information due to a legal or other obligation or because you do not wish for us to delete it.
(e) Portability. You have the right to obtain personal information we hold about you, in a structured, electronic format, and to transmit such information to another data controller, where this is (a) personal information which you have provided to us, and (b) if we are processing that information on the basis of your consent (such as for direct marketing communications) or to perform a contract with you.
(f) Objection. Where the legal justification for our processing of your personal information is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the information for the establishment, exercise or defence of a legal claim.
(g) Withdrawing Consent. If you have consented to our processing of your personal data, you have the right to withdraw your consent at any time, free of charge. This includes cases where you wish to opt out from marketing messages that you receive from us (see Section 5 above).
9.2 You can make any of these requests in relation to your personal data by sending the request to our Data Protection Officer by email at [email protected].
10. Storage and security of your personal information
10.2 Your information is stored on secure servers that are protected in controlled facilities. These are third party data storage services, including cloud service providers.
10.3 We require our personnel to respect the confidentiality of any personal information held by us.
10.4 We take all reasonable physical, administrative, and technological precautions to store and transmit data securely. For example, personal data is encrypted and held with reputable data storage providers. Other measures include:
(a) computer firewall protection; and
(b) computer maintenance to prevent unauthorised access.
11. Retention of personal information
11.1 We will retain and process your personal data only for as long as is necessary for the purposes for which the information is collected. In addition, we will retain and use your personal data to the extent necessary to comply with our legal obligations and exercise our legal rights (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
11.2 When we no longer need to use your personal information or retain it pursuant to legal obligations in order to exercise our legal rights, we will remove it from our systems and records or take steps to anonymise it so that you can no longer be identified from it in accordance with relevant Privacy Laws.
12. Contacting Us
12.1 If you have any concerns or complaints about how we handle your personal information, or if you have any questions about this policy, please contact us at [email protected] or at the address below:
Vald Performance Pty Ltd
115 Breakfast Creek Road
Newstead QLD 4006
12.2 In most cases we will ask that you put your request in writing to us. We will investigate your complaint and will use reasonable endeavours to respond to you in writing within 30 days of receiving the written complaint. If we fail to respond to your complaint or if you are dissatisfied with the response that you receive from us, you should be aware that you might also have the right to make a complaint to the applicable privacy authorities.
12.3 In Australia, this is the Office of the Australian Information Commissioner (www.oaic.gov.au) or, potentially in some instances, your applicable State or Territory privacy commissioner with regard to handling of health information.
12.4 If you are located in the EU and the GDPR applies to the processing of your personal data, you also have the right to lodge a complaint with a supervisory authority. A list of supervisory authorities for all EU Member States is available here (https://edpb.europa.eu/about-edpb/board/members_en).
13. Future changes